Refund Policy

Last updated: October 24, 2026

We want your order to arrive as expected. If something is wrong, contact us at support@mayvnville.com within 30 days of delivery and include your order number plus photos or details of the issue.

30-Day Support Window

If your order arrives damaged, defective, missing expected parts, or not as expected, contact us within 30 days and we will help with the next step. Depending on the situation, that may include troubleshooting, replacement, return instructions, store credit, or a refund.

Returns

Items approved for return should be unused, with included accessories and packaging when possible. Do not send items back before contacting us; we need to confirm the correct return instructions first.

Refunds

Approved refunds are issued to the original payment method when possible. Banks and payment providers may take additional time to post the refund after it is processed.

Non-Returnable Items

Items may be ineligible for return if they are used, damaged after delivery, missing parts for reasons not caused by our error, customized, final sale, or otherwise restricted by law or hygiene standards.

Shipping Costs

Original shipping costs may be non-refundable unless the return is due to our error, a defective item, or damage in transit. Return shipping instructions and responsibility will be confirmed during the support process.

Contact

Start a return or refund request by emailing support@mayvnville.com.